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Frequently Asked Questions
For products that are eligible for the guarantee, you can register them by visiting https://www.imperialgb.com/register-guarantee/ and filling out the provided form.
To find the 4-digit SKU code needed to register your cookware’s guarantee, please search the rear of the packaging on each product. You’ll find the SKU code located just beneath the barcode, in the same white box. Alternatively, you can find the SKU code for a product on each product page, labelled ‘item code’.
Product dimensions can be found on our websites on each product page, under the ‘details’ tab.
To confirm if your pan is safe for use within the dishwasher, look for the ‘dishwasher’ icon on the packaging. Alternatively, please check the product page on our website.
All hobs have a minimum induction base size requirement and this can be found in your hob manual. As a cookware manufacturer, we manufacture to the set industry standards. Induction works by creating a magnetic field, therefore the induction plate on the base of the pan needs to match the ring/zone size chosen on your hob in order that they make direct contact with each other and the magnetic field is created. The induction plate on the base of the pan appears as a stainless steel doughnut-shaped ring with perforated holes. It is this area that needs to match the size of the ring/zone chosen not the entire base of the pan. The cooking vessel base diameter must be the same as the induction hob ring/zone chosen. If it’s too big some zones will remain outside the hob and won’t heat properly, but if it’s too small the pan may not activate the hob.
We’re sorry to hear that you have an issue with your order. Please click here and fill out the form provided. Please also include your order number. A member of our team will be in touch as soon as possible.
Our team is here to assist you to the best of their abilities. If you find it necessary to initiate a guarantee inquiry, kindly proceed by following these instructions:
- Please take some images of the item, ensuring to include the interior and base.
- Please attach a copy of the purchase receipt (without this, the guarantee is invalid).
- Please send a brief explanation, alongside the receipt and images to firstname.lastname@example.org
- We’ll do our best to reply with 3-5 working days.
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