Shipping, Returns and Cancellations

If you are based in mainland United Kingdom (excluding Highlands)

When ordering, your goods will be shipped with Parcelforce. We ship with Parcelforce’s Express48 service, so after dispatch, you should expect to receive your order within 2 working days (subject to regular service)

As standard, there will be a flat rate charge of £4.95

Outside mainland United Kingdom (including Northern Scotland)

When ordering, your goods will be shipped with Parcelforce. Express48 will be used, though you may have to make provisions for longer delivery times as advised by the courier. Generally, this is up to 14 days, but it can be circumstantial depending on what service is available at the time.

As standard, there will be a flat rate charge of £7.95

When you spend £50 or over, you will be offered free shipping. This may need to be selected at checkout.

Direct orders cannot be delivered to outside of the UK.

Returns:

In the United Kingdom, under the Consumer Contract Regulations June 2014, it is your legal right to cancel your order within 14 days of receiving the goods. In order to return goods to us, they must be in an unused, resalable condition. Under the Consumer Contract Regulations June 2014, you also have a duty to take reasonable care and responsibility whilst the goods are in your possession. Your refund will be processed in accordance with your legal rights. You will be issued a full refund for the price of your goods.

How To Return your Order:

Please post the item (s) back to our warehouse:

Note: This method of return will be at your own cost.

Please download a returns form and fill in the required information. This should be packed in with the goods you are returning.

Please either cut out the returns label or address the package to:

• FAO: Scoville Web Sales

• Imperial GB,

• Whiteacres,

• Whetstone,

• Leicestershire,

• LE8 6BB

It is recommended that you use a tracked service, as if returned goods are not received by our warehouse, we will not be able to refund them.

Shipping couriers/costs will vary depending on where you’re based and what your order consists of.

If your Goods arrive Damaged:

It is recommended that you use a tracked service, as if returned goods are not received by our warehouse, we will not be able to refund them. Please note that goods are your responsibility until we receive them, therefore, please package them in such a way that they may remain in good condition until then in order to secure your refund.

For Faulty Products:

Upon receiving your goods, we recommend registering your guarantee so that in the unlikely event that your goods develop a fault, you will be entitled to use the product’s guarantee. The non-stick is included in this. In the situation that your goods are faulty, then please contact our customer service team at enquiries@imperialgb.com.

Within 30 Days:

If your goods develop a manufacturing fault within the first 30 days after receipt, we will issue you with a full refund or a replacement, in accordance with your legal rights. If you believe that your goods are faulty, please contact us at reception@imperialgb.com in order to arrange the return and replacement of your item. Please note, that this is still operated under the terms of the offered guarantee and if the issue that has arisen is found to not be the fault of the manufacturer, neither a replacement nor refund will be offered. Please see the guarantee policy for more information.

After 30 Days:

If your product becomes faulty after 30 days, then your lifetime guarantee will be applicable. In order to start this process, please contact at reception@imperialgb.com. We will ask to see the product so that we may assess whether the issue is by manufacturer fault or user negligence.

Cancellations:

If you would like to cancel your order, go to ‘My Account > Orders > (Your Order) > Cancel’. You can request to cancel your order up to 30 minutes after placing it for a full refund. If cancellation is requested after 30 minutes, then cancellation will be subject to approval. If you would like to return your order for a refund after the order has been delivered, you will need to download the returns form above.